Have questions? We're here to help! Please tap the to view our quick answers to your Frequently Asked Questions!
About Your Artwork and Product Questions
Can I use my artwork for custom design?
Sure, you can! If you have already have a vector picture, you are clearly ready to choose from our up to twelve (12) colors of personalized silk folding fans, you can have your design printed on the front of personalized wood fans, or use it as the featured artwork for the various shapes and styles of personalized paper fans available here on our store.
What are the requirements for the artwork I will provide by email?
To hasten the completion of your personalized hand fans, we recommend that your logo or artwork must be print-ready, in that it:
Consists of a finished artwork with its custom text
Preferably, a vector-based image: Adobe Illustrator (.ai.) or .eps
In solid black and white since we can only print your design in one (1) color
Measures at least 2.5 inches square
For your wedding program fans, please refer to our sample images for the texts that will be printed on your hand fans.
Please email your logo or finished artwork to Info@PersonalizedFanStore.Com together with other important ordering information, like your Order Number, the Product Name of the personalized hand fan that you need, and the ink color for your design.
Please note that imprint positions are only as shown in the sample pictures.
The print size and print area between different types of personalized fans may vary.
To know more about the print size and print area for the personalized hand fan that you need,
please refer to the charts posted on the personalized hand fan's product page.
If you have questions about your design, please email your logo or finished artwork as an attachment to Info@PersonalizedFanStore.Com. Once we receive your image, we will contact you.
I have my design but it is not in vector format.
We never print your personalized fans if they look odd! In most cases, we try to use submitted logos and finished designs with smaller resolutions or amend your submitted design that is a JPG, PNG, PSD, GIF, or BMP file into a vector format FREE of charge if it is simple.
However, we may charge for the alteration of your logo or submitted design, which can't be rectified quickly. In which case, we will advise you beforehand of any additional cost that might be incurred. Please note that delays, which may arise from preparing supplied logos or finished artworks that are not print-ready for superior-quality printing, may lead to your custom order missing your desired delivery date, especially for your personalized hand fan orders, which are placed under our 1 to 2 business days Rush Production option.
Can I customize a design from your template?
Yes, you can customize your choice of design from our templates using any of the ink colors available on our menu and with up to three (3) lines of custom text, maximum of 50 characters per line consisting of letters, numbers, and/or spaces. We work hard in creating our exclusive designs, thus it makes us so happy if you tap it as the signature design for your hand fan wedding favors, gifts, and party favors.
When you use a design from our templates, please know that:
Both the image and your custom text is printed in the ink color of your choice.
Your custom text is printed in the font style as shown on its template; and,
Unless otherwise requested, your design is printed in its standard print size for your chosen hand fan.
Some design templates, however, particularly the Monogram designs and Anniversary designs, are intended to be personalized with your single-letter monogram and your anniversary year, respectively. Thus, when selecting these designs, please choose a Monogram Letter from our drop-down menu and to fill the Anniversary Year text box with your anniversary year. Also, the design templates available here on our online store are PersonalizedFanStore.com-exclusive and FREE for use by our customers. The use and printing, therefore, of any of these designs without our permission and by other channels – whether for personal or commercial use – are strictly prohibited.
Can you print my artwork or message on different colors or styles of hand fans?
For Personalized Fans with Side Print:
We do have our Personalized Silk Fans - Side Print and Personalized Paper Fans - Side Print, which you can shop in Assorted colors.
If you choose Assorted from the Hand Fan colors of our drop-down menu, the message or custom text that you enter on the Text field will be printed on different colors of silk fans or paper fans, so you will receive personalized silk fans or personalized paper fans in various colors, each of which is uniformly printed on the guard side/s with one (1) message or custom text.
If you would like to decide, however, on the number of colors of silk fans or paper fans to personalize with a side print, just place separate orders of Personalized Silk Fans with Side Print or Personalized Paper Fans with Side Print. Each order must have one (1) message and one (1) hand fan color per order. Also, please be aware that each order will require the respective hand fan's minimum quantity per order.
With our Personalized Wood Fans with Side Print, we offer it in just one (1) style, thus it only takes a few clicks for you to have your custom text or message printed on their guard side.
For Personalized Fans with Front Print:
To ensure the best outcome of your design on personalized fans with front print, our current process is to print one (1) design on one (1) hand fan color and one (1) hand fan style.This process lets us maximize the preparation of your design and to evenly distribute your ink color across all the hand fans in your order, effectually allowing us to keep your custom fans with front print at their very attainable prices.
Can you print my design in custom colors?
Yes, we can. Just add $0.15 per personalized hand fan to have your logo or finished artwork printed in a custom color of your choice. Custom colors are currently available for all hand fans, which are personalized with the front print of your logo or finished artwork. As such, you can order promotional fans, logo fans, and custom design hand fans with the custom color print of your logo or own design.
Can I get a preview or mock-up of my design?
Yes, we can provide you with a preview of your personalized hand fan.
Please contact us by email at Info@PersonalizedFanStore.Com.
Please include the following information:
The product name
We will reply the same business day, or the next.
Can I request a sample personalized hand fan?
Yes, you can. Sample hand fans are available for only $0.99 plus Shipping Fee. Requesting a sample personalized hand fan is quick and easy, too! Just tap our $0.99 Sample Hand Fan page to checkout the sample hand fan that you need. Please note that we can only accommodate one (1) sample hand fan per order. Sample hand fans also come in random colors for the hand fan style of your choice. They will also feature a random print or design and will be shipped to you within the day or the next business day.
Due to the detailed and time-consuming processes, which are required to make a personalized hand fan, we cannot fulfill requests for sample hand fans, which feature a specific color, design, or artwork. But if you are interested, you can request a preview or mock-up of your personalized hand fan, which we will send via email. Or, you can place a minimum-sized order to see, show, or try as samples.
Can I order custom-made hand fans?
As of now, we only custom print designs and messages on hand fans. But we are consistently looking for ways to create the best hand fan gift, party favor, or promotional item experience for your pals, customers, guest, and gift recipients, alike. So be sure to always check us out for exciting additions to our range of hand fans for sale.
Other hand fans cannot be personalized - why?
We get it – you want your lace fans, Kung Fu fans, and dance fans, plus all the other hand fans we have in-store, personalized with your name, message, or logo. Currently, these hand fans have no minimum order quantity, so you can buy as many as you want – even just one (1) piece. It is expensive to personalize a piece of them, too, thus, by default, they are readily available for you to buy at no minimum and without the custom print of your text or design. But, if you want to order them personalized, please let us know via email or phone call to get your individual quote and so we can further check the possibility of having your message or design printed on them.
Order Details, Fees, and Returns or Exchanges
When will I receive my order?
Standard Service - Up to 3 Weeks
Please allow up to 3 weeks for delivery from the time your order is placed.
The production time of imprinted personalized hand fans is up to 10 business days.
This does not include the shipping time.
Orders are shipped from Easton, Pennsylvania.
With standard shipping, please allow 2-5 business days more for delivery.
Rush Service – About 2 to 10 Business Days
Can you rush my order
If you need your personalized hand fans sooner, you can choose from any of our Rush Production options. It is an additional $25 to $75 premium service that moves your order to the top of the production line for printing.
1-2 Rush business days, Excludes Shipping Time (Additional $0.75 Per Piece) ($35 Minimum, Max $75 per order*)
3-4 Rush business days, Excludes Shipping Time (Additional $0.55 Per Piece) ($25 Minimum, Max $55 per order*)
*If your order with 1-2 Rush Business Days or 3-4 Rush Business Days does not meet its required $35 or $25 Minimum Rush Order Fee, the amount needed to attain its respective minimum rush fee will be added separately.
*If the rush fee is greater than $75 for the 1-2 days or $55 for the 3-4 days, the excess will be returned to you as refund.
Please note that the aforementioned Rush business days do not include the shipping or transit time.
Express shipping may also be needed for your last-minute order.
Please call us at 610.438.0632 to inquire about our production time and the correct shipping method to select.
Why are there different set-up fees?
The print size, the preparation of your design's template, which is needed to ensure the uniform size and superior-quality imprint of your design, and production overhead costs, which are commensurate to the complexity of the work required for your design are some of the factors, which contribute to our different set-up fees. Fix-priced per order, you can save more on set-up fee with the more personalized hand fans that you buy. For your reference, here are the four (4) types of set-up fees we have here on PersonalizedFanStore.com:
$25 Custom Artwork Set-up Fee: This applies to personalized paper fans or wood fans with the front print of a design from our templates.
$50 Custom Artwork Set-up Fee: This applies to personalized fans with front print and personalized paper fans and wood fans with the front print of your logo or finished artwork.
$35 Artwork Design Fee: In addition to the $50 set-up fee, this is added to custom orders that need any graphic design change.
Can I modify or cancel my personalized order?
Once your order is placed and confirmed through our website or via our phone ordering, the details of your order is immediately sent to our design team so that we can start the transfer of your logo or cool artwork on the hand fan style of your choice. The completion of your order – whether here on our website or by phone – also confirms that you have reviewed and verified the accuracy of your custom order before it was submitted. Understandably, modifications and cancellations on personalized orders cannot be accepted.
For more information about order modification and cancellation, it is best to call us at 610.438.0632.
What is your return or exchange policy?
We offer a 90-day return or exchange for non-personalized items.
We regret to inform you, however, that all personalized items are non-refundable and non-exchangeable.
PersonalizedFanStore.com's General FAQ has the most comprehensive run-down of our quick answers to your Frequently Asked Questions about shopping here on our site. And, if something still is unclear, please do not hesitate to contact us via email at Info@PersonalizedFanStore.Com. Or, call us at 610.438.0632, Mondays to Fridays (9am-6pm EST), except Holidays.